Find quick answers to common questions below. Can't find what you're looking for? Message us on WhatsApp — we're happy to help.
About Summa.pk
Is Summa.pk a genuine store?
Yes. Summa.pk is an online store based in Islamabad, delivering all across Pakistan. We started it because we were tired of fake and low-quality products sold on social media. We check our products for quality and show them honestly — what you see is what you get.
Are the products the same as shown in the pictures?
Yes. We use honest photos and clear descriptions. Colours may vary very slightly due to screen settings. If you receive something different from what was shown, you can exchange or return it under our Return & Exchange Policy.
Orders & payment
How do I place an order?
Add products to your cart, click Checkout, enter your name, phone number and delivery address, and place your order. It only takes a minute.
What payment methods do you accept?
We offer Cash on Delivery across Pakistan — you pay the courier in cash when your parcel arrives.
Will I receive an order confirmation?
Yes. You will see a confirmation after placing your order, and our team may call or message you on WhatsApp to confirm your Cash on Delivery order before dispatch.
Can I change or cancel my order?
Yes, as long as it has not been dispatched yet. Message us on WhatsApp with your order number as soon as possible.
Shipping & delivery
Do you deliver to my city?
We deliver to all major cities and most towns across Pakistan.
How long does delivery take?
Orders are dispatched within 1–2 working days. Delivery takes 2–4 working days in major cities and 4–7 working days in other cities and remote areas. See our Shipping Policy for details.
How much are the delivery charges?
Delivery charges are shown at checkout before you place your order.
How can I track my order?
After dispatch, we share your tracking number by SMS, WhatsApp or email. You can also use the Track order link at the top of our website.
Can I open the parcel before paying?
Most couriers do not allow opening before payment. You can check the outer packaging — if it looks damaged or tampered with, do not accept it and contact us. Please record an unboxing video when you open your parcel.
Returns & exchanges
What if I receive a wrong or damaged item?
Contact us within 7 days of delivery with your order number, photos and unboxing video. We will exchange it or refund you, and cover delivery charges both ways.
Can I exchange an item if I change my mind?
Yes, within 7 days, if the item is unused and in its original packaging with tags. Return delivery charges are paid by the customer in this case.
How will I get my refund?
Approved refunds are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days after we receive and check the returned item.