Privacy policy

Your privacy matters to us. This policy explains what information Summa.pk collects, how we use it and how we keep it safe.

Information we collect

  • Order details: your name, phone number, delivery address, email address and the products you order.
  • Messages: information you share when you contact us through our contact form, WhatsApp, email or social media.
  • Browsing information: device type, browser, IP address, pages visited and similar data collected automatically through cookies.

How we use your information

  • To process, confirm and deliver your orders, including Cash on Delivery confirmation calls or messages
  • To provide customer support and handle exchanges, returns and refunds
  • To send order updates and tracking information
  • To send offers and news, only if you have subscribed — you can unsubscribe at any time
  • To improve our website, products and service, and to prevent fraud

Who we share it with

We never sell your personal information. We share only what is needed with trusted partners who help us run our store, such as:

  • Courier and delivery companies, to deliver your orders
  • Shopify, the platform that hosts our store
  • Payment providers, if you pay online
  • Analytics and advertising services (such as Google and Meta) that help us understand and improve our website

We may also share information if required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can control or disable cookies in your browser settings, but some parts of the website may not work properly without them.

How long we keep your information

We keep your information only as long as needed for the purposes above, including order records required for accounting and legal reasons.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, at any time by contacting us.

Security

We take reasonable steps to protect your information. Our store runs on Shopify, which uses secure, encrypted connections (SSL).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

For any privacy question, message us on WhatsApp or visit our contact page.