Refund policy

At Summa.pk we want you to love every order. If something isn't right, we will make it right — quickly and fairly.

In short: 7-day exchange & return window · Free return shipping when the mistake is ours · Unboxing video required for damage or wrong-item claims

7-day exchange & return window

You can request an exchange or return within 7 days of receiving your order. Requests made after 7 days cannot be accepted.

When you can exchange or return

  • You received the wrong item, size or colour
  • The item arrived damaged, broken or defective
  • Items or parts are missing from your parcel
  • The item is clearly different from its description or photos
  • You changed your mind (exchange only — the item must be unused, in original packaging with tags)

Items we cannot accept back

  • Used, washed or altered items, or items without original packaging and tags
  • Cosmetics, beauty and personal care products once opened or the seal is broken (for hygiene reasons)
  • Innerwear and personal hygiene products
  • Items damaged through misuse, accidents or normal wear after delivery
  • Products marked as “Final sale”

Unboxing video

Please record a clear, uncut video while opening your parcel, showing the shipping label and all items. For damaged, wrong or missing item claims, an unboxing video is required — it helps us resolve your claim quickly.

How to request an exchange or return

  1. Contact us within 7 days of delivery on WhatsApp at +92 302 8705565 or through our contact form.
  2. Share your order number, photos of the item and the unboxing video.
  3. Our team will review your request and reply within 24–48 hours.
  4. Once approved, send the item back in its original packaging, or our courier will collect it where available.

Return shipping charges

  • Our mistake (wrong, damaged, defective or missing item): we cover delivery charges both ways.
  • Change of mind (different size, colour or product): the customer pays the return delivery charges.

Refunds

If an exchange is not possible (for example the item is out of stock), we will issue a refund. As most orders are Cash on Delivery, approved refunds are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days after we receive and inspect the returned item. Original delivery charges are non-refundable unless the error was ours.

Order cancellations

You can cancel your order at any time before it is dispatched by messaging us on WhatsApp. Once dispatched, it can no longer be cancelled. Please do not refuse Cash on Delivery parcels without a valid reason — repeated refusals may require advance payment on future orders.

Need help?

We are here for you. Message us on WhatsApp or visit our contact page.